Privacy Policy
Effective Date: March 31st, 2024
At DANDCTRADERS.CO.UK, a part of DESIGN AND CONSTRUCTION TRADERS Ltd., safeguarding your privacy and securing your information is our utmost priority. In compliance with the General Data Protection Regulation (GDPR) enacted on May 25th, 2018, we have updated our Privacy Policy to ensure transparency regarding the collection and utilisation of your personal data, encompassing both online transactions and orders processed via telephone.
WHAT THIS PRIVACY POLICY COVERS:
- Your rights pertaining to the information we hold about you.
- Measures we employ to keep your information secure.
- The types of personal information we collect and how we utilise it.
- The legal basis upon which we rely to process your information.
WHO COLLECTS THE DATA:
DESIGN AND CONSTRUCTION TRADERS (trading as The D&Ctraders) Limited acts as the data controller for information collected through all our channels, including our website, telephone orders, and email correspondence.
PERSONAL DATA WE COLLECT:
We collect the following information:
- Your name and, if applicable, company name.
- Billing and delivery addresses.
- Contact details, including phone numbers and email addresses.
HOW WE COLLECT PERSONAL DATA:
Personal data is collected through our checkout process for online orders, via our ‘contact us’ forms, and during telephone orders. Additionally, we gather information through email or social media interactions related to previous or ongoing orders.
INFORMATION COLLECTED DURING CHECKOUT:
When placing an order, payments are processed through either PayPal or Stripe. Credit card details provided for Stripe payments are securely stored in their payment gateway and are not retained on our systems. Stripe also collects IP addresses for security purposes and to prevent online fraud.
UTILISATION OF COLLECTED INFORMATION:
The information provided by you is essential for order processing, including payment processing and product delivery. Additionally, we may contact you regarding order-related matters such as stock availability, discontinued products, or order accuracy. Your contact information will not be used for marketing purposes unless expressly permitted by you.
CALL RECORDINGS
Please note that calls made to DANDCTRADERS.CO.UK may be recorded for training and quality assurance purposes.
INTERNAL SYSTEM & WEBSITE
Orders and inquiries processed through our website are managed via a custom-built system developed by our web developers. Completed orders are seamlessly transferred from this system to our internal stock management system, facilitating efficient processing and delivery of all orders.
WHO DO WE SHARE YOUR INFORMATION WITH?
Courier Services (DPD, EVRI, Yodel & Royal Mail):
Upon placing an order, we utilise reputable courier services such as Royal Mail, EVRI, Yodel, or DPD for shipment. To facilitate delivery, we input the delivery name, address, email, and/or phone number from your order into the respective courier system. This information is essential for the courier company to provide updates regarding your delivery, including expected delivery windows.
Suppliers
In certain instances, we may share your information with our trusted suppliers. This collaboration enables us to arrange direct-to-site deliveries and efficiently address inquiries, warranties, or product-related issues that you may encounter.
Our website utilises various Google services to enhance your browsing experience and gain insights into site usage. Google Analytics, through the use of cookies, tracks site usage metrics such as page views, duration of visits, and content interactions. The information collected aids us in refining our advertising strategies and optimising website development for the future. For further details on how Google handles this information and its storage, please refer to their privacy policies.
DATA RETENTION PERIOD
DESIGN AND CONSTRUCTION TRADERS (trading as D&Ctraders) Limited adheres to a strict data retention policy, retaining information only for the duration necessary to fulfill the intended purpose(s). For instance, we retain invoice details to facilitate return requests, warranty claims, or address inquiries related to past orders. The retention period is determined based on the specific purpose of data usage, as well as any legal or regulatory requirements mandating extended retention periods for certain records.
LEGAL BASIS FOR DATA PROCESSING
At DESIGN AND CONSTRUCTION TRADERS (trading as D&Ctraders) Limited, we prioritize transparency and consent in data processing activities. We obtain your consent at the point of data collection and clearly articulate the necessity of the information gathered. We do not collect special categories of personal data and refrain from transferring your data to third parties without your explicit consent.
Under the guidelines set forth in the General Data Protection Regulation (GDPR), we process information under the lawful bases of Consent, Contract, and Legitimate Interest.
Contractual Obligations
When you engage in transactions on our website, such as placing orders, arranging deliveries, or initiating return requests, we process your information under the contractual basis. This ensures that the information provided, including billing and delivery details, is utiliSed solely to fulfil the requested services and is not employed for secondary purposes without your explicit consent.
Legitimate Interests
Upon completion of your order, invoices containing details of your purchased items, your address(es), and contact information are securely stored in our internal system and bespoke web system. This ensures accessibility for future reference, particularly in cases involving recalls, product warranties, returns, refunds, or any queries related to previous orders.
Consent
For secondary purposes such as marketing and the utilization of non-essential cookies, we prioritise your explicit consent through positive opt-in actions. You can manage your subscription preferences through our subscription center at www.dandctraders.co.uk/subscribe.
COOKIES
Cookies are small text files stored by your browser on your device, created when you visit websites or services employing cookies. DANDCTRADERS.CO.UK utiliSes cookies to enhance site functionality, differentiate users, and gather insights into website usage.
For guidance on managing cookies within your browser, please visit www.aboutcookies.org.
CHANGES TO OUR PRIVACY POLICY
Periodically, we may revise this Privacy Policy. Any modifications will be promptly posted on this page, necessitating regular review to stay informed of recent updates.
CONTACT INFORMATION
For inquiries, comments, or requests concerning this Privacy Policy, please contact info@dandctraders.co.uk.
HOW CAN YOU CONTROL YOUR PERSONAL INFORMATION OR WITHDRAW CONSENT?
Under the General Data Protection Regulation (GDPR), individuals have rights regarding their personal data, including the right to be informed, access, rectification, erasure, restrict processing, data portability, and object.
You can exercise these rights by contacting us at privacy@dandctraders.co.uk. Each request will be handled in compliance with GDPR guidelines.
If you previously consented to the use of your information for email marketing, you have the liberty to revoke consent at any time by contacting us or emailing sales@dandctraders.co.uk.
If you believe that the information we possess about you is inaccurate, kindly notify us promptly to rectify any discrepancies. You may also request details of the personal information held about you under the provisions outlined in the Data Protection Act 1998 and General Data Protection Regulation (GDPR) by emailing us at privacy@dandctraders.co.uk.